Shipping policy
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 2-4 business days to process before shipped from our warehouse (Exclude Weekends).
Shipping Time
Shipping time depends on the shipping methods you choose:
Standard Shipping (free shipping)
It will take about 10 - 20 days to USA, UK, CAN, AU,EU.DE
It will take 20-30 business days for delivery to the rest of the world, it depends on your location.
We could ship to most countries except Cuba, Iran, Syria, North Korea and the Crimea Region of Ukraine.
Express Shipping
It will take about 5 - 15 days to USA, UK, CAN, AU,EU.DE
We could ship to most countries except Cuba, Iran, Syria, North Korea and the Crimea Region of Ukraine.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at info@bpdoctormed.com, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
Yes, VAT is only for orders within the EU (European Union)..
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to info@bpdoctormed.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at info@bpdoctormed.com for an update on your tracking.
For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 2 hours.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bpdoctormed.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@bpdoctormed.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We will not accept returns if the product is damaged or soaked, Unfortunately, we cannot accept returns for gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Freight
1. The goods have been sent out and the buyer initiates a refund during the transportation, requiring the buyer to pay for the freight of the goods sent out by the seller( the freight cost is$30) and the cost which is paid for recalling the parcel will be also paid by buyer,(the cost is $20)
2. After receiving the goods, the buyer initiates a refund due to his subjective intention and needs to pay for the freight of sending ( the freight cost is$30 )and returning the goods. The cost from the buyer's return to our warehouse shall be borne by the buyer and paid directly to the express company
3. In case of refund due to quality problems, the seller will pay for the freight of sending and returning the goods. but the buyer need takes photos and video to prove it's the quality problem. The buyer needs to pay the freight for returning the goods in advance. After the seller receives the goods and confirms the product quality problem through inspection, the seller will pay the corresponding freight to the buyer. The buyer needs to choose an economical express to send the returned goods .
4. There is no handling charge for returns.
